Epitng Business University Session 2
Date: 2/18/2011 8:30 - 4:00
Location: TBD
Week 2
Building a Really Profitable Service Department
- The importance of the service department in your business strategy
- Making the service department work for the rest of the business
- Creating new customers through the service department
- Using the service department to generate leads
- Administering warranty
- The role of the service manager
- Motivating employees
- Finding and fixing "health" problems in the service department
- Minimizing unapplied labor
- Controlling field labor
- Planning the service business
- Understanding the roots of customer satisfaction and developing strategies
- When to hire a service manager and how to compensate him
Cost
Silverstar Dealer 4 Class Bundle $800.00 Individual Classes $250.00 ea.
Standard Dealer 4 Class Bundle $1000.00 Individual Classes $300.00 ea.
Non-Dealer 4 Class Bundle $1200.00 Individual Classes $350.00 ea.
Tuition covers the cost for up to three employees. Additional employees $50.00 each. Lunch, training materials and follow-up telephone / e-mail support are also included.
Contact your Epting Territory Manager for more details!
Register Now
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